A recent wave of Reddit comments highlights widespread frustration with tech support. While I usually avoid Reddit’s complaints, I skimmed a few for research. Some stories, like a technician taking a bathroom break in an attic, seemed outlandish. But many were relatable and reflected issues I've faced.

When tech emergencies hit—like broken printers, hardware malfunctions, Internet issues, or login troubles—bad tech support compounds the problem. Frustrated employees waste time troubleshooting, while irritated customers endure delays. This can drive away top talent and loyal customers to competitors with better tech support.

To stay ahead, survey your employees. Ask about recurring issues, response times, support team knowledge, communication effectiveness, and overall satisfaction. These insights will reveal if your IT company is performing well or if there’s hidden trouble.

Want to experience superior IT support? We offer TWO FREE hours of support.

Here’s how you can use this time:

  • Diagnose any computer network problem.
  • Check your network’s security against hackers and viruses.
  • Scan and review for spyware.
  • Ensure your network backup system works properly.
  • Diagnose slow, unstable PCs.
  • Conduct our proprietary 57-point IT Systems Security and Performance Assessment.
  • Discuss projects or upgrades, or get a second opinion on a quote.

Ready to get started? Call us at 630-320-3723 or click here to book your call.